Service & Support


Latest in Service & Support

TDWarranty Simplifies AppleCare Plan Purchases for Tech Data Partners
May 02, 2013 · TDWarranty incorporates automated, real-time activation of AppleCare Protection, working with Apple to check serial numbers, hardware, and warranty registration.

The Changing Face of Distribution
By Paul Desmond · April 01, 2013 · In the era of cloud and mobility, distributors are deepening their relationships with their reseller partners and becoming their trusted advisers and educators.

ChannelPro-SMB Kicks off 2013 Readers’ Choice Award Voting
By Channelpro · January 30, 2013 · Voting will highlight audience choices for the products, technologies, services, and programs that best fit the requirements of SMBs and the channel pro organizations that serve them.

Tech Data Now Offering SquareTrade Protection Plans
January 17, 2013 · The protection plans cover mechanical and electrical failures from normal use and are available for a number of products, including tablets, laptops and desktops, printers, and more.


Naverisk Releases V5.2 RMM and Service Desk Software
December 17, 2012 · The updates include native Mac and Linux agents, enhanced remote control, and a client support portal.

HP Making It Easier for Partners to Do Business
By Colleen Frye · December 10, 2012 · The company has rolled out several initiatives to simplify and streamline processes and boost competitive advantage for SMB resellers.

Level Platforms Expands Managed Workplace to Enable VARs to Offer Managed Services
December 02, 2012 · The company’s remote monitoring and management platform is now open to third-party products and solutions for technical support and service offerings.

Rackspace Broadens Support Services for SharePoint
November 25, 2012 · The SharePoint support offerings are designed to provide “application layer support and professional services to help SMBs better utilize SharePoint within their organization.”

Rackspace Announces New Private Cloud Features
November 24, 2012 · Dubbed “Alamo,” the latest software release provides additional support offerings via remote access tools.

Tech Data Adds New Cisco Solutions Services
November 17, 2012 · The distributor adds build-to-order configurations, system engineering support, forecasting and stocking capabilities, and enablement programs in support of Cisco’s B-Series blade servers and C-series rack servers.

Geek Squad Adds Three to Its Partner Program
November 02, 2012 · Black Box Resale Services, Broadvoice, and wiresurfer add Geek Squad assistance to provide support SMB clients.

Guidelines for Increasing Service Contract Sales
By Scott Herron · October 31, 2012 · Follow these three simple steps to begin profiting from service contract revenue—income that too many VARs leave on the table.

AirCover Locator App Tracks People
By Rachel Cericola · October 25, 2012 · The new app will help you find colleagues, friends and loved ones. Users set up location-based alerts and randomly check in on where participants have been hanging out.

AVG CloudCare Targets MSPs, Resellers
October 18, 2012 · Now the company’s anti-virus and content filtering solutions are available via the cloud and include an IT management capability.


Farewell, Small Business Server, We Hardly Knew Ye
By Megan Santosus · October 16, 2012 · The shocking death of Microsoft’s iconic Small Business Server has many channel pros rethinking their business model.