packetTrap, a division of Dell, delivers managed services providers (MSP) intuitive, user-friendly software solutions to better manage client network environments and daily business processes. Pairing industry leading remote monitoring and management (RMM) and professional service automation (PSA) technology with expert advice and business acceleration services, packetTrap helps MSPs foster growth by introducing new revenue models and opportunities and streamlining billing and customer service management.

packetTrap RMM, the company’s award winning RMM solution, provides a cost-effective way for MSPs to remotely monitor and manage customers’ holistic network infrastructure to address the critical IT challenges they face on a daily basis. While other remote management platforms manage just the servers, desktops, and laptops, packetTrap is the first provider to extend managed services functionality to the real pain point: the traffic and bandwidth challenges on the network. Other features include traffic analysis on any device, antivirus capability, and application, virtual infrastructure and VoIP monitoring.

packetTrap RMM provides service providers with a 360 degree view of their customers’ single and multi-site networks and allows them to manage and maintain their infrastructure from a single interface. A true out-of-the-box solution, packetTrap RMM requires minimal set up and auto-discovers system resources and metrics, including: hardware, operating systems, virtualization, databases, middleware, applications and services.

packetTrap PSA, the company’s comprehensive PSA solution, allows Service Providers and those in the Field Services Industry, to improve efficiency, profitability and grow their businesses. Through its user-friendly interface, customer information and service metrics are easily gathered. Some key benefits of packetTrap PSA:

• Service Ticket Tracking - Improve customer service and reduce status calls.
• Track Service Techs - Accurately account for technicians billable hours to increase revenue.
• Invoice Management - Decrease the billing cycle by more quickly and accurately invoicing for completed work.
• Automate Routine Activities - Effortlessly transition from the break-fix revenue model to a recurring revenue system.

packetTrap is the only company to offer a single, end-to-end business management solution for Service Providers that features PSA and RMM technology. Seamless integration between packetTrap RMM and packetTrap PSA enables a superior user experience with zero end-user coding or customization between systems required.

With deep understanding of MSPs’ business challenges and operations, packetTrap provides robust functionality with ease-of-use. Its solutions feature capabilities that MSPs need without adding unnecessary or clunky features. Additionally, packetTrap offers strategic advice through its MSP Acceleration Program, designed to move MSPs from a break-fix model to managed services, with its unique industry perspective and supporting tools such as webinars, forums and marketing materials.