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Peer Advice

Our forum for sharing best practices

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Service Request Basics

by Karl Palachuk on March 17, 2010 8:00 AM

I had a conversation the other day with a partner who was trying to figure out how to get started with his ticketing system. He just happens to use Autotask, so he called me. It... More »

Great Telecom books - From SMB Books

by Karl Palachuk on March 16, 2010 12:36 AM

Okay, I found two amazing books by one author. Of course he's totally known, loved, and understood in the Telecom space. Let me introduce him to the SMB Consulting community: Mr. Ray Horak. Ray Horak... More »

Do It Over Again.....

by SalesManagementGuru on March 15, 2010 10:08 AM

Do It Over Again.... Over the past few months I have written often on the impact of emotion in the role of sales leadership and as a salesperson during the sales process. This week I... More »

Third SMB Community Podcast Posted

by Karl Palachuk on March 14, 2010 8:41 PM

Woo Hoo! This Third big SMB Community Podcast has beet posted! This episode features coaching and advice. It features information from coaches George Sierchio and Stuart Selbst. It includes some great perspective on employees and... More »

Monday's the Last Day for $600 Discount to Robin Robins' Bootcamp

by Karl Palachuk on March 14, 2010 5:01 PM

In case you have't heard, Robin Robins' Amazing Technology Marketing Boot Camp will be held April 14 - 17 in Nashville, TN. You can find out all the details at http://www.robinsbigseminar.com/ . But here's the... More »

More Recent Content

The Move to Managed Services: A Cautionary Tale

by ChannelPro-SMB on June 3, 2009 8:19 AM

The switch to managed services entails a complete shift in your operations. If you don't embrace that, you're setting yourself up for failure. There is no magic bullet.
By Jon Nitto

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From Sales Nightmare to Sales Success

by ChannelPro-SMB on April 22, 2009 3:32 PM

A two-tier process has enabled us to rise above our sales mistakes and post our best sales year ever.
By Kurt Sippel

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IT Franchising: Business in a Box

by ChannelPro-SMB on August 26, 2009 3:07 PM

The time is right for franchising in the IT space. My goal is to have the best, most foolproof, and well-supported system for delivering managed IT services to SMBs.
By Ilene Rosoff

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Channel Speak: Deathly Afraid of Service

by Pat Taylor on April 8, 2009 5:55 PM

April 08, 2009 Channel Speak: Deathly Afraid of Service I have a friend who enjoyed a lot of success integrating systems for law offices. He has great relationships with his customers, but was resistant to... More »

Keep looking for new, better & even basic services

by FrankR on June 11, 2009 11:00 AM

My son’s recent completion of his sophomore year of high school, drivers license test, and my soon to be skyrocketing insurance bills has our family thinking about how he can start making some money and... More »

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