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Managed Services

Managed Services

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Intronis Debuts Portal for MSPs

by ChannelPro-SMB on March 19, 2010 12:50 PM

New Web-based utility enables MSPs to manage their business and all processes associated with their Intronis backup and recovery solution.

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Citrix Enters SaaS-Based IT Management with GoToManage

by ChannelPro-SMB on March 16, 2010 8:16 AM

The company's acquisition of Paglo provides a platform for IT professionals to monitor, control, and support the IT infrastructure of their SMB clients.

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Intermedia Tees Up a Hosted Unified Communications Service

by ChannelPro-SMB on March 3, 2010 10:39 PM

Hosted Unison combines telephony, email, instant messaging, and more into a single service via the Internet.

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How to Market Yourself as a Managed Services Expert

by Erick Simpson on February 25, 2010 9:27 PM

According to Webster's, marketing is "the process or technique of promoting, selling and distributing a product or service." The same source defines an expert as "someone with special skill or knowledge representing mastery of a... More »

The Agent vs. Agentless Question

by ChannelPro-SMB on February 23, 2010 4:00 PM

To go with an agent or not go with an agent--this is a decision you make for your business after considering how to best serve the needs of your client. Here's why.
By Jacob K. Braun

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Super SBS 2008 Build Event

by Karl Palachuk on February 11, 2009 8:04 AM

The Sacramento SMB IT Pro User Group is helping to sponsor a LIVE SBS 2008 "Build" for the entire world. Tim Carney, Alan Helbush, and Bob Nitrio put on a spectacular build event a few... More »

NTRglobal and N-able Technologies Team to Deliver Remote Control and Support Solution

by ChannelPro-SMB on March 2, 2009 9:26 AM

New solution makes it easier for MSPs and other IT professionals to deliver on-demand technical support.

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Mastering the Managed Services Sales Pitch

by Rich Freeman on October 21, 2009 11:51 AM

Selling and marketing managed services needn't be a struggle. Follow this roadmap to success, straight from the experts.
By Rich Freeman

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IT Franchising: Business in a Box

by ChannelPro-SMB on August 26, 2009 3:07 PM

The time is right for franchising in the IT space. My goal is to have the best, most foolproof, and well-supported system for delivering managed IT services to SMBs.
By Ilene Rosoff

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Channel Speak: Deathly Afraid of Service

by Pat Taylor on April 8, 2009 5:55 PM

April 08, 2009 Channel Speak: Deathly Afraid of Service I have a friend who enjoyed a lot of success integrating systems for law offices. He has great relationships with his customers, but was resistant to... More »

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