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PacketTrap Resource Center

Quest network management provides monitoring and management solutions for IT departments and Managed Service Providers. Learn more at PacketTrap.com. >>

• Recent content

Highlights from the ChannelPro SMB Forum 2012

by ChannelPro-SMB on March 20, 2012 7:00 AM

See photo highlights from the ChannelPro SMB Forum 2012, including photos of session speakers and award winners.

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SMB Forum 2012: ChannelPro Kicks Off Inaugural Event

by ChannelPro-SMB on March 15, 2012 11:57 AM

The ChannelPro SMB Forum offered educational sessions and Q&As with industry experts on topics ranging from mobility to cloud computing. By Elaine J. Hom

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2012 ChannelPro SMB Forum Award Winners Announced

by E. Hom on March 15, 2012 10:35 AM

To wrap up the ChannelPro SMB Forum, the ChannelPro staff presented the SMB Forum awards, as voted on by the attendees. The winners are as follows: Best in Show: Datto Best Channel Incentives: HP Best... More »

Quest Software Adds BlueFolder's PSA Functionality to PacketTrap MSP

by ChannelPro-SMB on February 17, 2012 2:45 PM

With the BlueFolder acquisition, Quest will offer a professional services automation system (PSA) that will also be equipped with remote monitoring and management (RMM) capabilities.

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Webinar: PacketTrap MSP - Product Overview

by ChannelPro-SMB on July 12, 2011 1:52 PM

In this video, territory manager Geoff Parker goes over PacketTrap MSP 6.0 features, support resources, and our MSP business acceleration program. More »

Video: Ask the Expert - Getting the Edge in Managed Services

by ChannelPro-SMB on July 12, 2011 1:50 PM

In this "Ask The Expert" session, seasoned veterans in the MSP space, Mike Byrne and Stuart Selbst answer questions on building, pricing, and selling managed services. More »

The Road to Managed Services

by ChannelPro-SMB on June 30, 2011 9:35 AM

When Business Computer Concepts was fired by its largest customer for a competitor with a better offering, it was a wake-up call to provide managed services.
By Marc Gritton

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PacketTrap MSP Case Study: ETS Upgrades Network Monitoring

by ChannelPro-SMB on June 16, 2011 11:36 AM

IT services provider upgrades its network monitoring with PacketTrap MSP from Quest Software.

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WEBINAR: Quest Service Evolution and Automation Overview

by ChannelPro-SMB on June 6, 2011 10:54 AM

In this 60-minute webcast, Mike Byrne from Quest Software will demonstrate how PacketTrap MSP can help solve your remote network management problems, talk about hot market opportunities and trends in the IT service industry, and discuss how to grow and evolve your business using the PacketTrap MSP Business Acceleration Process and the new PacketTrap MSP community.

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Case Study: Business Computer Concepts and Quest Software

by ChannelPro-SMB on February 9, 2011 2:57 PM

Through the PacketTrap Acceleration Program, the provider converted successfully to a managed services model and added a healthcare practice.

Download the case study to learn more.

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White Paper: Establishing the Value of Your Managed Services - Quest Software

by ChannelPro-SMB on January 4, 2011 9:23 AM

This white paper from Quest Software will provide best practices for building a pricing system for a managed services business, with emphasis on the tools and resources used by successful MSPs in that process.

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Quest Software Releases Latest vFoglight Version

by ChannelPro-SMB on November 28, 2010 2:14 PM

The virtualization management, monitoring, and capacity planning application, vFoglight 6.5, now provides support for VMware ESX and Microsoft Hyper-V as well as Microsoft Active Directory and Microsoft Exchange.

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Quest Software Introduces vFoglight 6.5

by ChannelPro-SMB on September 1, 2010 8:28 PM

Latest version of the virtualization monitoring and capacity planning solution supports Microsoft Hyper-V.

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Vizioncore Offers Management Pack for Monitoring Framework

by ChannelPro-SMB on July 28, 2010 10:41 PM

Quest Management Pack for VMware extends Microsoft System Center Operations Manager to monitor VMware virtual infrastructure.

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