The remote monitoring and management developer enables remote control of KVM regardless of whether the OS is operational or powered down.
January 21, 2013
Remote monitoring and management (RMM) developer LabTech Software is now providing enhanced integration with Intel vPro technology in order to “eliminate expensive onsite visits, increase technician productivity, and minimize client downtime.”
In a press release submitted to ChannelPro-SMB, LabTech explains that its out-of-band management redirector interface provides MSPs with the ability to take control of a remote computer’s keyboard, video, and mouse similar to the way they can when use VPN—except that the integrated Intel vPro KVM enables this to occur even if the operating system is not operational or if a PC is shutdown.
“Intel vPro technology-enabled systems managed by LabTech single-click connect capabilities can be diagnosed and remedied, regardless of the state of the desktop or notebook OS,” the company’s press release states. This includes application failures caused by system blue screens, patch management failures resulting in OS failures, or startup failures that prevent machines from booting.
The ability to watch the boot sequences, access the BIOS, perform Windows repairs, and any other offline function remotely reduces support costs by eliminating customer site visits and PCs returned for repair.
Intel’s integration with LabTech aims to reduce the setup requirements to fully leverage Intel vPro across client sites. “LabTech natively inventories Intel vPro capable machines, supports single click provisioning (vPro 6.5 and higher) and power control— right out-of-the-box,” the company states.
“LabTech is committed to extending our solution by seamlessly integrating widely available vPro technology that enables MSPs to simply click and remotely connect and control machines without the need to manually visit them,” adds LabTech CEO Matt Nachtrab. “Intel vPro-based PCs typically experience half the average downtime of a non-vPro PC, and vPro further reduces the need for IT service providers to make onsite visits to repair OS or hardware failure and reduced overall supportability costs.”
Intel vPro KVM support is available to LabTech partners at no additional cost.