Datto's hardware-based BDR solutions can now receive device alerts. ConnectWise users can also create Datto tickets and configure service types.
April 04, 2012
Datto Inc. has completed integration of its hardware-based disaster recovery solutions with the managed services software solutions from developer ConnectWise.
ConnectWise partners with Datto Inc. devices will now be able to receive device alerts through ConnectWise’s interface as service tickets. ConnectWise users can also customize Datto device alerts create tickets in ConnectWise, specify the service board Datto tickets, and configure service type, sub-type, and ticket status classification.
After a one-time setup in the Datto Partner Portal, device alerts will be automatically created in the ConnectWise interface.
Datto’s integration is compatible with ConnectWise versions 2011.3 & 2012.1, and additional features will be available in future updates. Complete instructions are available on the Datto partner portal (resale.dattobackup.com).
“Many of our partners have been asking Datto for a ConnectWise Integration,” says Datto CEO Austin McChord. “So, we are very excited to roll this out.” He adds, “This integration will give MSPs the opportunity to consolidate their business processes into one easy-to-use portal.”
“BDR continues to be an important, margin-empowering offering for IT service companies, and Datto’s integrating of solutions with ConnectWise is exciting for our community,” says Jeannine Edwards, director of the ConnectWise Community.
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