ChannelPro SMB, August 2012

COVER STORY
Security gets most of the attention when it comes to mobile device management, but channel pros face a host of additional challenges.

FEATURES
10 At Long Last, Here Comes Channel Convergence by Erik Sherman
The much-anticipated fusion of the IT, telephony, and audiovisual channels appears finally to be materializing.
14 A New Wave of Emerging Managed Services by Rich Freeman
Can’t get enough great new managed service add-ons? Check out these opportunities in connectivity, communications, and video surveillance.

DEPARTMENTS
2 Quick Hits Encryption in the cloud, email marketing, taxing the cloud, pros and cons of paperless workflow, and more
8 ChannelWise Escape Routes from the Death Zone by Todd Nielsen
28 ChannelBeat Partners Key to IBM’s Roadmap by Colleen Frye
30 Peer to Peer Lessons from a KPI Fanatic by Luis Alvarez
32 POV How VoIP and UC Management Services Boost Profits by Paul Wiggins